The most
important current technology trend is the integration of information
technology and communication technology. This integrated information
and communication technology (ICT) means new challenges for both the
suppliers and the users of ICT.
Until the
year 2000 the main challenges for the ICT industry and the users of
ICT are the transmillennium problem and the introduction of the Euro.
These challenges leave little room for investment in other ICT developments.
After the
year 2000 the ICT industry and its customers will be confronted with
the challenges caused by the transition from IT to ICT:
- Adoption
of New Technology
The
integration and further development of information and communication
technology will lead to the transition of stand-alone IT systems to
a world-wide network of communicating IT systems. This world-wide
ICT network will support the communication and co-operation of organisations
and individuals. The ICT network is a strong catalyst for new software
and applications that use to the fully extent the new possibilities
like support for communication and co-operation between people both
in companies and their private life. The ICT industry must not only
develop the new technologies and applications but the customers must
also adopt the new technology for the support of their business processes
and personal life.
- Faster
Application Delivery
There
will be a huge demand for new ICT applications after 2000. Current
methods and skills are insufficient to deliver the necessary applications
in time. Software packages are a solution for generic applications
but not for business-specific solutions. The ICT industry must develop
methods and skills that strongly accelerate the development process.
- Continuous
Alignment between Business and ICT
Most
current IT applications are difficult to adapt to changing business
requirements. The ICT applications of the 21st Century
enable a new form of company with characteristics like virtual, adaptive,
agile, learning and knowledge creating. This virtual enterprise is
very complex and shows permanently changing patterns of co-operation
between the participants. The challenge for the ICT industry is to
develop a reference architecture for ICT systems where the applications
show the same agile and adaptive characteristics as the business they
support.
- Transition
of Existing Systems
Most
existing business information systems are not designed for usage in
large-scale networks. When a bank for instance wants to use the Internet,
electronic kiosks and other electronic distribution channels, it is
necessary to adapt the current back-office transaction systems to
a real-time environment with huge transaction loads. The problem is
not always the hardware. Mainframe systems are excellent transaction
servers. But the applications are not designed for usage in a real-time
network environment with different electronic channels. The challenge
for the ICT industry is to find a step-by-step way for the transition
of existing systems and to prevent complete replacement with loss
of investments.
- Reliability
of Complex Distributed Systems
The
ICT systems of the 21st Century are very complex distributed
systems. The challenge for the ICT industry is to develop systems
that are manageable, controllable and secure and that do not threaten
the continuity of the business. For the system developers there is
the challenge how to master the complexity of distributed applications
in large-scale networks.
- ICT
as Enabler
The
biggest challenge for the ICT industry and for the users of ICT is
how to use ICT as enabler. For companies ICT is an enabler for invention
of new business or reinvention of existing business. ICT people must
support business people in the invention process. Business people
must widen their knowledge about ICT and develop new forms of profitable
business that take full advantage of the technology.
ICT is also an enabler for the human "brain power". ICT
supports the exchange of information and knowledge for business, entertainment
and educational purposes. The Internet and the multimedia PC are only
the beginning of this development. High-capacity broadband networks
and better user interfaces (for example 3D virtual rooms) will further
support this trend. For the suppliers and users of ICT there is a
lot to discover and invent in this new virtual world, not only technological
innovations but also socio-economic changes.
This Outline
of ProgrammeX provides an overview of the answers to these challenges,
which are now being developed by Cap Gemini. The key concepts of
the solution are: